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Frequently Asked Questions

We are Canadas fastest, easiest and most secure market currently selling Bitcoin, Ethereum, and Litecoin.

At CryptoConnect we have a dedicated node that gives us priority over standard transactions. When CryptoConnect sends your digital currency it is prioritized to ensure that you get your coins in less than 10 minutes. There are occasions that your transaction may take up to 24 hours to process.

In certain occasions, that are out of our control, you may experience delays in receiving your digital currency. This usually means that the currency you have chosen to purchase is experiencing delays in updating its Blockchain and confirming transactions. Your transaction will appear only when the transaction is confirmed by the network. If you do not receive your transaction within 20 minutes please feel free [email protected] and we will be happy to help.

CryptoConnect is more secure than most banks. Our team of digital security experts have developed and provisioned our system to a very high security standard.

Interac online: is currently supported by TD, Scotia Bank, BMO and RBC. It is important to note that the cards MUST NOT have a Visa or Mastercard symbol on the card. Interac online should not be confused with an e-transfer, they are two completely different payment methods. Unfortunately due to high fraud levels we are currently not processing e-transfers.

Flexepin: is available throughout Canada at over 4000+ retailers (click to view map of locations offering flexepin). There ARE NO physical Flexepin cards. You must ask the person behind the register to purchase a Flexepin voucher directly. The cashier simply inputs the amount of Flexepin you wish to purchase into a debit machine and prints you out a receipt that has a voucher number on it. This number you will later input into our website as payment. You require no identification and can make this purchase anonymously without any formal sign up process. You will receive a text message verification pin on you mobile device once you input the Flexipin to complete the transaction. Click here for more information about Flexepin.

Flexepin: is available throughout Canada at over 4000+ retailers (click to view map of locations offering flexepin). There ARE NO physical Felxepin cards. You must ask the person behind the register to purchase a Flexepin voucher directly. The cashier simply inputs the amount of Flexepin you wish to purchase into a debit machine and prints you out a receipt that has a voucher number on it. This number you will later input into our website as payment. You require no identification and can make this purchase anonymously without any formal sign up process. You will receive a text message verification pin on you mobile device once you input the Flexipin to complete the transaction. Click here for more information about Flexepin.

How does it work?

  1. Find the nearest store and ask your cashier for a Flexepin voucher
  2. Go to the CryptoConnect website and choose BUY (insert link), select the amount and currency that you would like to buy, add your wallet address, along with your Flexepin code. Once you input your flexepin code you will receive a text to your mobile device with a verification pin. Simply input the mobile pin number and complete the transaction.
  3. Your currency has been sent and is on its way, you will receive it within 10 to 20 minutes.

Cash in person: For more infomation please contact [email protected]

In order to unlock a higher purchase limit you must first build trust with CrypotConnect. After complete two or some purchases you may contact [email protected] to find out if you are eligible for an increase.

There may be a number of reasons why your pin did not send. Please read the below possibilities and if you are still experiencing problems please contact [email protected] or call us at 1-888-230-3359

  • You did not send us a correct of full 10 digit number
  • You have sent a phone number that is not a valid Canadian number
  • The phone number you specified does not allow receiving SMS text messages

Yes, our market is open 24/7 to all customers. CryptoConnect never sleeps and is able to process your transactions at any time. Cash Transactions are processed on all banking days. We pride ourselves on getting you your purchased digital currency as quickly as possible. CryptoConnect’s mission is to make it faster, easier and safer to purchase your digital currency.

At CryptoConnect we charge 6.75% for Interac Online & Flexepin

Your Flexepin Voucher is a one-time use voucher. The amount you requested is the amount you have purchased. The remainder has been credited to your account and can be used to make further purchases of cryptocurrency at a later stage - or even now!

What is Bitcoin
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